{"id":58,"date":"2013-10-03T10:12:43","date_gmt":"2013-10-03T17:12:43","guid":{"rendered":"http:\/\/blog.snappersworld.com\/?p=58"},"modified":"2020-11-16T15:39:03","modified_gmt":"2020-11-16T22:39:03","slug":"affordable-care-fail","status":"publish","type":"post","link":"https:\/\/blog.snappersworld.com\/?p=58","title":{"rendered":"Affordable Care Fail"},"content":{"rendered":"<p>Day 1<br \/>\nUnable to log in due to lack of security questions in step 3 of the create an account process.\u00a0 CNN is reporting that the application is working in Virginia but then shows me the same bug I am having in Georgia.\u00a0 I am not alone.<\/p>\n<p>Day 2<br \/>\nSee Day 1<\/p>\n<p>Day 3<br \/>\nSecurity questions are now available. Choose 3 questions and provide answers.\u00a0 Account created.<\/p>\n<p style=\"padding-left: 30px;\">Lets login and see what this new system has to offer. Check my email and click on the verification link. Now try to login.<br \/>\nFail<br \/>\nMaybe I mistyped something so I will try again.<br \/>\nFail<br \/>\nOk, Let me use the forgot password link. Maybe I mistyped my password twice during the signup process.<br \/>\nClick the link in the email to reset the password.<br \/>\nHmmm now what.<br \/>\n<a href=\"http:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-59\" src=\"http:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture-300x103.png\" alt=\"Capture\" width=\"486\" height=\"167\" srcset=\"https:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture-300x103.png 300w, https:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture.png 971w\" sizes=\"(max-width: 486px) 100vw, 486px\" \/><\/a><\/p>\n<p>Later that same day.<\/p>\n<p style=\"padding-left: 30px;\">I was able to click the reset link and finally got a page that said it found my account and asked me my 3 security questions.\u00a0 I answered these and got the above message again but underneath it says that I answered the questions incorrectly.\u00a0 So far I have entered the password incorrectly twice and incorrectly answered one of my own security questions.\u00a0 I don&#8217;t think so.<\/p>\n<p>Let me try to login again.\u00a0 Hey look, I got in.<\/p>\n<p style=\"padding-left: 30px;\">Accept terms and conditions &#8211; check<\/p>\n<p style=\"padding-left: 30px;\">Click the link for family plans &#8211; check<\/p>\n<p style=\"padding-left: 30px;\">Click the apply button &#8211; check<\/p>\n<p style=\"padding-left: 30px;\">ZZZZZZ<\/p>\n<p style=\"padding-left: 30px;\">System is down.\u00a0 So close.<\/p>\n<p>Later&#8230;.<\/p>\n<p style=\"padding-left: 30px;\">I am in and verifying my information.<\/p>\n<p style=\"padding-left: 30px;\">Errr.\u00a0 Fail again.\u00a0 Now I do not know my current Bank, current car loan, or previous address.<\/p>\n<p style=\"padding-left: 30px;\">I am returned to the page to enter my address, birthdate and phone number.\u00a0 Fill out this information again and I am taken to a set of different questions.\u00a0 Good looks like I know what county I live, my current bank and where I went to High School.<\/p>\n<p style=\"padding-left: 30px;\">Click next. Agree to disclaimer.\u00a0 Verify address.\u00a0 Choose paperless option.\u00a0 Interesting that this question asks me if I want to use the email address I used to register, which it displays as part of the question.\u00a0 It then forces me to also enter my email address into 2 form fields, one of which it auto fills for me.\u00a0 This is of course to verify that entered correctly in the previous steps.\u00a0 Since I have so many issues typing in things I know, and I have already verified the email address and received the reset email there, this makes total sense.<\/p>\n<p style=\"padding-left: 30px;\">Moving On.<\/p>\n<p style=\"padding-left: 30px;\">Oops got my address wrong.\u00a0 Apparently it should be in all caps.<\/p>\n<p style=\"padding-left: 30px;\">Now in order to continue, I need to enter a verification question.\u00a0 This is different than the 3 I had to add in the registration process.<\/p>\n<p style=\"padding-left: 30px;\">The process is moving along now although I am asked for my social again and I also get a screen with the title of How is Logan Roberts related to Mark, but the actual question says how is Bailey related to Logan.<\/p>\n<p style=\"padding-left: 30px;\">Trying to print the form and Firefox crashed.<\/p>\n<p style=\"padding-left: 30px;\">Restart and wait for the login screen.\u00a0 Login and get<\/p>\n<p style=\"padding-left: 60px;\">An error occurred while processing your request.<\/p>\n<p style=\"padding-left: 60px;\">Reference #97.d29774d1.1380827597.2a5fd5b<\/p>\n<p>More time passes by.<\/p>\n<p style=\"padding-left: 30px;\">I am able to get back in after several errors and begin the signature process that of course ends with an error.<\/p>\n<p style=\"padding-left: 60px;\">undefined<br \/>\nError ID:d7c2ef6b-c064-49f4-b9e6-46ad9b94e30d<\/p>\n<p style=\"padding-left: 30px;\">Undefined is a description of the testing requirements for this website.<\/p>\n<p style=\"padding-left: 30px;\">Several reloads and clicking the same button produce the same results.<\/p>\n<p style=\"padding-left: 30px;\">I click the button which says BACK TO REVIEW AND SIGN which takes back to the beginning of this section, but clicking the NEXT takes me to a screen where my only option is BACK TO REVIEW AND SIGN.\u00a0 Guess I need to log out and log back in.\u00a0 BRB.<\/p>\n<p>Called the 800 number.<\/p>\n<p style=\"padding-left: 30px;\">Best experience so far.\u00a0 Got through immediately and spoke to a very nice representative. Gave her my information and was told that I would need to go through the website.<\/p>\n<p>Day 4<\/p>\n<p style=\"padding-left: 30px;\">Try to login<\/p>\n<h1>Not Found<\/h1>\n<p>The requested URL \/serverdown.html was not found.<\/p>\n<p>Day 10<\/p>\n<p>Finally got back in but it looks like all of the previous progress I made is lost.<\/p>\n<p>The process of starting over requires me to login again.\u00a0 However, the username and password I used to check on my application in the first place, no longer works.<\/p>\n<p>I now have to say it.\u00a0 What a total fucking steaming pile of shit this website is.\u00a0 It is one thing to go live with a few glitches, but in the business world people would lose their jobs over a product that was released in this state.<\/p>\n<p>OK, I have come back off the ledge.\u00a0 Before calling the 800 number again to rip some poor phone operator a new one, I tried to login again.\u00a0 This time, I get in and can see my application.\u00a0 I also have 3 notifications that I have notifications.\u00a0 But I do not see any way to read those.<\/p>\n<p><a href=\"http:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture20.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-77\" src=\"http:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture20-300x201.png\" alt=\"Capture20\" width=\"504\" height=\"338\" srcset=\"https:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture20-300x201.png 300w, https:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture20-1024x689.png 1024w, https:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture20.png 1205w\" sizes=\"(max-width: 504px) 100vw, 504px\" \/><\/a><\/p>\n<p>I click on the application and I get a screen stating that my results are ready.\u00a0 I click the button which loads\u00a0 a page asking me to start a new application.\u00a0 During my foul language tirade, the screen refreshes and takes me to the sign and review portion of my original application.\u00a0 I wonder how I could have had any results if my application was not finished.<\/p>\n<p><a href=\"http:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture21.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-79\" src=\"http:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture21-300x88.png\" alt=\"Capture21\" width=\"535\" height=\"157\" srcset=\"https:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture21-300x88.png 300w, https:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture21.png 959w\" sizes=\"(max-width: 535px) 100vw, 535px\" \/><\/a><\/p>\n<p>I finish the application.\u00a0 I get a screen saying my results are ready.\u00a0 How exciting.\u00a0 I click the button but all I get is a new blank screen that based on the url is trying to pull a document from a document repository.\u00a0 Which I am assuming is blank because the identifier that is sent in the url is null.<\/p>\n<p>I decide to try a few other things.\u00a0 I go back to my main page and I have a new notification with a download link.\u00a0 I download the document and open it in Adobe.\u00a0 All of the text is there but the table that the document refers to is not there.<\/p>\n<p><a href=\"http:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture23.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-80\" src=\"http:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture23-300x201.png\" alt=\"Capture23\" width=\"646\" height=\"433\" srcset=\"https:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture23-300x201.png 300w, https:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture23-1024x688.png 1024w\" sizes=\"(max-width: 646px) 100vw, 646px\" \/><\/a> <a href=\"http:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture24.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-81\" src=\"http:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture24-232x300.png\" alt=\"Capture24\" width=\"476\" height=\"616\" srcset=\"https:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture24-232x300.png 232w, https:\/\/blog.snappersworld.com\/wp-content\/uploads\/2013\/10\/Capture24.png 700w\" sizes=\"(max-width: 476px) 100vw, 476px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Day 1 Unable to log in due to lack of security questions in step 3 of the create an account process.\u00a0 CNN is reporting that the application is working in Virginia but then shows me the same bug I am &hellip; 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