Day 1
Unable to log in due to lack of security questions in step 3 of the create an account process. CNN is reporting that the application is working in Virginia but then shows me the same bug I am having in Georgia. I am not alone.
Day 2
See Day 1
Day 3
Security questions are now available. Choose 3 questions and provide answers. Account created.
Lets login and see what this new system has to offer. Check my email and click on the verification link. Now try to login.
Fail
Maybe I mistyped something so I will try again.
Fail
Ok, Let me use the forgot password link. Maybe I mistyped my password twice during the signup process.
Click the link in the email to reset the password.
Hmmm now what.
Later that same day.
I was able to click the reset link and finally got a page that said it found my account and asked me my 3 security questions. I answered these and got the above message again but underneath it says that I answered the questions incorrectly. So far I have entered the password incorrectly twice and incorrectly answered one of my own security questions. I don’t think so.
Let me try to login again. Hey look, I got in.
Accept terms and conditions – check
Click the link for family plans – check
Click the apply button – check
ZZZZZZ
System is down. So close.
Later….
I am in and verifying my information.
Errr. Fail again. Now I do not know my current Bank, current car loan, or previous address.
I am returned to the page to enter my address, birthdate and phone number. Fill out this information again and I am taken to a set of different questions. Good looks like I know what county I live, my current bank and where I went to High School.
Click next. Agree to disclaimer. Verify address. Choose paperless option. Interesting that this question asks me if I want to use the email address I used to register, which it displays as part of the question. It then forces me to also enter my email address into 2 form fields, one of which it auto fills for me. This is of course to verify that entered correctly in the previous steps. Since I have so many issues typing in things I know, and I have already verified the email address and received the reset email there, this makes total sense.
Moving On.
Oops got my address wrong. Apparently it should be in all caps.
Now in order to continue, I need to enter a verification question. This is different than the 3 I had to add in the registration process.
The process is moving along now although I am asked for my social again and I also get a screen with the title of How is Logan Roberts related to Mark, but the actual question says how is Bailey related to Logan.
Trying to print the form and Firefox crashed.
Restart and wait for the login screen. Login and get
An error occurred while processing your request.
Reference #97.d29774d1.1380827597.2a5fd5b
More time passes by.
I am able to get back in after several errors and begin the signature process that of course ends with an error.
undefined
Error ID:d7c2ef6b-c064-49f4-b9e6-46ad9b94e30d
Undefined is a description of the testing requirements for this website.
Several reloads and clicking the same button produce the same results.
I click the button which says BACK TO REVIEW AND SIGN which takes back to the beginning of this section, but clicking the NEXT takes me to a screen where my only option is BACK TO REVIEW AND SIGN. Guess I need to log out and log back in. BRB.
Called the 800 number.
Best experience so far. Got through immediately and spoke to a very nice representative. Gave her my information and was told that I would need to go through the website.
Day 4
Try to login
Not Found
The requested URL /serverdown.html was not found.
Day 10
Finally got back in but it looks like all of the previous progress I made is lost.
The process of starting over requires me to login again. However, the username and password I used to check on my application in the first place, no longer works.
I now have to say it. What a total fucking steaming pile of shit this website is. It is one thing to go live with a few glitches, but in the business world people would lose their jobs over a product that was released in this state.
OK, I have come back off the ledge. Before calling the 800 number again to rip some poor phone operator a new one, I tried to login again. This time, I get in and can see my application. I also have 3 notifications that I have notifications. But I do not see any way to read those.
I click on the application and I get a screen stating that my results are ready. I click the button which loads a page asking me to start a new application. During my foul language tirade, the screen refreshes and takes me to the sign and review portion of my original application. I wonder how I could have had any results if my application was not finished.
I finish the application. I get a screen saying my results are ready. How exciting. I click the button but all I get is a new blank screen that based on the url is trying to pull a document from a document repository. Which I am assuming is blank because the identifier that is sent in the url is null.
I decide to try a few other things. I go back to my main page and I have a new notification with a download link. I download the document and open it in Adobe. All of the text is there but the table that the document refers to is not there.
